An organisation had HR processes built around a host of specialized systems. These enabled the control of different aspects of employee relationship, such as payroll, time management and access rights, by HR.
These HR processes involved operations with multiple different systems and environments, and relied heavily to cross-system integrations. Upon time, such complexities were time and time again found to cause certain issues to emerge.
Most critical issues were related to resource allocation, where solving problems on a daily basis was now the norm. On the security side, the lack of visibility was also found to increased exposure to the risk of malpractice. To add to the insult, upon auditing access rights, several redundant accounts with valid access rights to company premises were found.
It was deemed that fixing the redundant data would not in itself be sufficient. Instead, overall visibility across the whole processes and systems should be developed. This is where Huginn came for help.